Shipping & returns

Our goal is to satisfy our customers by exchange or refund as outlined in this policy.

Please remember because of the current coronavirus situation, we are unable to take any returns. All sales are final.

We accept the return of product* within the first 7 days of purchase and only where the product is unopened or unused. Refunds will be provided on the product receipt. Please note that shipping charges are not refundable unless www.cartnut.com is found to have shipped the incorrect item.

If you receive a damaged or defective perishable item, please email Customer Care with the following information and we will work with you resolving the issue.

    Order number for the item
    Date of arrival
    Condition of item at the time of arrival
A detailed explanation of the issue
    Whether you want a refund or replacement